Please find our terms & conditions below. If you have any queries, please call 021 638748, or email us on [email protected]
ESTIMATE / QUOTE
We are able to provide estimates / quotes based on the information that you provide to us. Please ensure that you are accurate with your information (including access at both pickup and delivery addresses) and advising us of any difficult / heavy items.
TEAM SAFETY
It is the responsibility of the client to ensure our team are working in a clean and safe environment.
We reserve the right to decline to commence and/or complete a move if, in our opinion the work environment is unclean/unhygienic and/or unsafe.
SITE ACCESS
It is the responsibility of the client to ensure our staff have unhindered access to your residence/property during loading and unloading.
It is the responsibility and in the best interests of the client to have driveways clear or a parking spot available for the moving truck, such that the ramp and/or tail lift of the truck can be positioned for closest and most practical access.
DELAYS
Down time occurring as a result of delays caused by circumstances outside of the control of The Mangawhai Moving Company is charged at the normal hourly rate for your move. Examples of these are: detours because of traffic accidents / traffic delays or not being able to gain access at the destination address due to delayed property settlements etc. We do endeavour to time our arrival to minimise any delays.
VEHICLE UNATTENDED
In situations where the truck is left unattended, we will not be held liable for any thefts by third parties (as this is beyond our control). Such example would be our staff loading or unloading in an office building, or if the truck does not have driveway access and is left on the road. In cases where your load or unload location might be considered a security risk, we suggest that the client has someone wait with the truck.
CARRIAGE OF GOODS
All goods are packed and moved at Owner’s Risk (as per the Contract and Commercial Law Act 2017, Part 5, Subpart 1). This means that as the carrier, we have no obligation to pay compensation if goods are lost or damaged (unless intentionally lost or damaged).
Goods are insured while in transit only (in event of truck accident, theft or fire whilst loaded).
We also hold Public Liability Insurance (maximum liability $1,000,000).
We encourage you to check with your insurance provider prior to moving, as some will cover a household move as a standard policy inclusion.
Please be assured that we do take all appropriate care in handling your possessions and maintain an extremely low incidence of damage. Our team are trained to use best industry practice and techniques to avoid injury and damage to clients’ goods.
PAYMENT
Full payment is to be made on completion of the job. Unless otherwise agreed. Payment can be made by:
- Online payment – 02-0492-0229329-000 (The Mangawhai Moving Company).
- Cash / EFTPOS– on completion of job.
- Sorry we do not accept Credit Card payments.
We reserve the right to impose penalty charges and/or collection costs for unpaid or overdue accounts.
CHANGE OF DATE OR CANCELLATION
We require your change of move date submitted to us by email or phone call no less than 48 hours before the move date, or a fee may be incurred.
All confirmed bookings cancelled within three (3) working days of the move date may incur a cancellation fee.
Insurance
Insurance is included with the quoted rates covering Public Liability ($1,000,000) and Goods in Transit ($250,000) in event of a truck accident, theft or fire whilst loaded only.
However, goods are packed and moved at Owner’s Risk (as per the Contract and Commercial Law Act 2017, Part 5, Subpart 1). We encourage you to check with your insurance provider prior to moving, as some will cover a household move as a standard policy inclusion.
Be assured that we do take all appropriate care in handling your possessions and maintain an extremely low incidence of damage. Our staff are trained to use best industry practice and techniques to avoid injury and damage to clients’ goods.
In situations where the truck is unattended during either the load or unload process, we will not be liable for any theft by third parties (for example where our staff are working inside apartment buildings etc, or where the truck is parked on the road). In these cases, we recommend the client has someone wait by the truck to maintain security.